FAQs

Once you place your order we will email confirmation. All hair orders take 1-2 days to process and 5-7 business days for shipping. Any orders that request customization may need 3-5 additional business days. Please keep in mind business days do not include holidays, or weekends. The order is placed once funds are received, If you need your hair or unit by a certain date please order in advance. 

 

All custom units are made in the order they are received. Luxury Custom Units require 10-14 BUSINESS DAYS to process before shipping This includes bleaching and toning your knots, plucking the hairline, and styling your wig.

The MOST IMPORTANT step is to provide the measurements shown below, EMAIL them with your ORDER NUMBER AS THE SUBJECT.

It is very important that you send the right measurements so your wig is made on the appropriate canvas head. If you fall on a 1/2 inch, round up! In the event no measurements are sent within 72 hours, we will use a 22" canvas head. Once the construction of your unit begins any changes or requests in size cannot be accommodated. Remember, you have 72 hours to send in your measurements!

I HIGHLY ADVISE you to pay for insurance and/or request a tracking number for any item you are mailing to us. We cannot be responsible for the delivery of, or any damage to, your item. Once mailed we will confirm delivery by sending a picture of your shipment. You may send a text to my business number with your Order # for mailing/drop off instructions:

817-381-2240